Why your company’s emergency response holds the secret to everyday excellence. The Moment Everything Changes Imagine this: you’re sitting in a meeting. Not just any meeting, but one that could determine whether your company sinks or swims. Your top client … Read More
Author Archives: Gaurav Dhy

From Viscous to Fluid: The Next Evolution of Enterprise Infrastructure
Why is your infrastructure flowing like honey when it could be flowing like water? Remember high school thermodynamics? That moment when your teacher explained fluidity and viscosity, and suddenly the world made a little more sense? Water flows effortlessly around … Read More

When Infrastructure Learns to Speak
Imagine this: It’s Monday morning. You’ve just walked into the office, coffee in hand, brain buzzing with a new idea you’ve been thinking all weekend. You sit down, start your system, crack your knuckles, and then…nothing. Your system sits there … Read More

The Logic of Fictionless Work – Perfectly Imperfect
Imagine a world where a developer walks into their workplace, gets quick access to the system, turns on their machine, and immediately switches into the work zone – writing code, solving problems, building the future. No waiting, no delays, no … Read More

Vault in Minutes: Quick Guide to Secrets Management in Kubernetes
Gaurav Dhy and Elijah Snyder Kubernetes is an amazing tool, but handling sensitive information like passwords, tokens, and API keys within Kubernetes environments can be a bit of a headache. In that context, HashiCorp Vault can be a powerful … Read More

Best Practices: HashiCorp Vault In Kubernetes Environments
Best practices for leveraging HashiCorp Vault within Kubernetes environments. … Read More

Feature Requests Process Challenge: A Dance Between Butter, Cream Cheese, and Personalized Delight
The eternal dilemma of choice: customization or standardization? For businesses, this question translates into a strategic conundrum of product offerings, service dynamics, customer satisfaction, and potential growth avenues! … Read More

Want A Change Management Toolset To Guide Your Customers To Success (Part -1)?
Frontline teams can leverage maturity models for better adoption and retention … Read More

A Champion Loss: Navigating the Waters of Key Account Changes
Loss Of Key Stakeholder: A Reality Every CSM Must Face … Read More

Surviving a Champion Loss: A Playbook for Customer Success Managers!
A playbook for managing key stakeholder change. … Read More